Terms & Conditions

Last updated: January 2025

1. Acceptance of Terms

Welcome to Xenrobo's services. By accessing or using our website, products, or services, you agree to be bound by these terms and conditions.

2. Company Information

Xenrobo is an innovative company specializing in advanced exoskeleton technology, dedicated to revolutionizing outdoor adventure experiences.

3. Service Description

We provide the following services:

  • Design and manufacturing of advanced exoskeleton devices
  • Related technical consulting services
  • Product maintenance and support
  • User training and guidance

4. User Responsibilities

4.1 Legal Use

You agree to:

  • Use our products and services only for lawful purposes
  • Not use products for dangerous or illegal activities
  • Comply with all applicable local, national, and international laws and regulations

4.2 Safety Requirements

  • Complete safety training before using exoskeleton devices
  • Strictly follow operation manuals and safety guidelines when using equipment
  • Conduct regular equipment maintenance and safety inspections

5. Intellectual Property

5.1 Ownership

Our products, services, website content, trademarks, patents, and other intellectual property are protected by law.

5.2 Usage Restrictions

Without our express written permission, you may not:

  • Copy, modify, or distribute our technology
  • Reverse engineer our products
  • Use our trademarks or brand identifiers

6. Privacy and Data Protection

We value your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Product Warranty

7.1 Warranty Period

Our exoskeleton products come with a limited 2-year warranty from the date of purchase.

7.2 Warranty Coverage

The warranty covers manufacturing defects and material issues, but does not include:

  • Normal wear and tear
  • Damage caused by misuse or abuse
  • Accidental damage
  • Unauthorized modifications

8. Limitation of Liability

8.1 Usage Risks

You understand and agree that using exoskeleton devices carries inherent risks. We recommend:

  • Learning to use under professional guidance
  • Wearing appropriate protective equipment
  • Conducting initial training in a safe environment

8.2 Liability Scope

To the maximum extent permitted by law, our liability is limited to the purchase price of the product.

9. Prohibited Activities

You may not:

  • Use products for military or weapons purposes
  • Operate equipment in restricted areas
  • Provide equipment to minors or untrained personnel
  • Modify or tamper with safety systems

10. Orders and Payment

10.1 Order Processing

  • All orders require confirmation before becoming effective
  • We reserve the right to refuse any order
  • Delivery times are estimates only

10.2 Payment Terms

  • Multiple payment methods supported
  • Some products may require advance payment
  • Late payments may incur interest charges

11. Cancellation and Refunds

11.1 Cancellation Policy

  • Standard products: Can be cancelled within 48 hours before shipping
  • Custom products: Cannot be cancelled after production begins
  • Services: Can be cancelled within 24 hours before start

11.2 Refund Conditions

  • Products must be in original condition
  • Refund requests must be made within 30 days of receipt
  • Custom products are not eligible for refunds

12. Technical Support

We provide:

  • Product usage guidance
  • Technical troubleshooting
  • Maintenance service appointments
  • Training course arrangements

13. Terms Modification

We reserve the right to modify these terms at any time. Significant changes will be communicated through:

  • Website announcements
  • Email notifications
  • Product packaging instructions

14. Dispute Resolution

14.1 Negotiated Settlement

We encourage resolving disputes through friendly negotiation.

14.2 Arbitration Process

If negotiation fails, disputes will be resolved through arbitration.

14.3 Governing Law

These terms are governed by the laws of [relevant jurisdiction].

15. Contact Information

For any questions or concerns, please contact us:

Xenrobo Customer Service

  • Email: support@xenrobo.com
  • Phone: [Customer Service Phone]
  • Address: [Company Address]
  • Business Hours: Monday to Friday 9:00 AM - 6:00 PM

16. Additional Terms

16.1 Severability

If any part of these terms is deemed invalid or unenforceable, the remaining parts remain valid.

16.2 Entire Agreement

These terms constitute the entire agreement between you and Xenrobo.

16.3 Language Versions

In case of conflicts between different language versions of the terms, the English version shall prevail.

By using Xenrobo's products and services, you acknowledge that you have read, understood, and agree to comply with these terms and conditions.

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