Privacy Policy

Last updated: January 2025

1. Introduction

At Xenrobo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name and contact information (email, phone number, address)
  • Account credentials and profile information
  • Payment and billing information
  • Communication preferences
  • Customer service interactions

2.2 Technical Information

We automatically collect certain technical information:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Website usage patterns and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and improving our products and services
  • Processing orders and payments
  • Customer support and communication
  • Marketing and promotional activities (with your consent)
  • Legal compliance and fraud prevention
  • Website analytics and optimization

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With service providers who assist us in business operations
  • When required by law or legal process
  • To protect our rights and prevent fraud
  • In connection with business transfers or mergers
  • With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage and transmission
  • Employee training on data protection

6. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your information
  • Data portability
  • Objection to certain processing activities
  • Withdrawal of consent

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience
  • Provide personalized content

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing any information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. We will securely delete or anonymize your data when it is no longer needed.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

  • Website notifications
  • Email communications
  • Service announcements

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Xenrobo Privacy Team

14. Compliance

We comply with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other relevant privacy legislation

This Privacy Policy is effective as of the last updated date and governs your use of our services.

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